Outbound Communications, Inbound Mail Services & Hybrid Mail Solution

Tender description

Places for People require a total printing and fulfilment service on a NATIONAL basis including the following to deliver a personalised service to Places for People portfolio of Customer Correspondence: •Secure receipt and auto-processing of Places for People data files. •Production of file receipting MI & automated distribution via email •Data-streaming (creating separate files for unique fulfilment requirements) •Printing and enclosing services. •Mailing Services via approved mailing providers (e.g. Royal Mail or Whistl). Will undertake production of the required mailings from a dedicated print facility We require a flexible, secure, and cost-effective Business Process Outsourcing partner to cover ALL elements across outbound communications, inbound mail and a hybrid mail solution. Lot 1: Places for People require a total printing and fulfilment service partner on a NATIONAL basis. The supplier will deliver a personalised service to Places for People portfolio of Customer Correspondence: •Secure receipt and auto-processing of Places for People data files. •Production of file receipting MI & automated distribution via email •Data-streaming (creating separate files for unique fulfilment requirements) •Printing and enclosing services. •Mailing Services via approved mailing providers (e.g. Royal Mail or Whistl). Will undertake production of the required mailings from a dedicated print facility We require a flexible, secure, and cost-effective Business Process Outsourcing partner to cover ALL elements across outbound communications, inbound mail and a Hybrid Mail solution. Outbound Communications Suppliers must be able to provide all of the following services: -Secure dispatch services, to cover: -Ability to receive data via API from in-house CRM package -Processing and dispatch of bulk mailings -Output to various formats, including, but not limited to; print and postage, email, portal, SMS -Output to braille and large format translation for print and dispatch -Bespoke marketing materials for supply and dispatch -Grouped and distributed with other relevant documentation as and when required -Full audit tracking (data dispatch confirmation etc.) via API to in-house CRM package Hybrid Mail Solution -Secure desktop access to a fully tailored and flexible hybrid mail platform -Hybrid mail platform must include: -Single Sign On (SSO) controlled via Group Policy -Drag and drop upload for PDF and Word -Single documents -Mail-merge documents -Address validation -1st and 2nd class -C4 up-to 80 images -C5 up-to 20 images Inbound Mail Services Suppliers must be able to supply all of the following high-level requirements: -Dedicated PO Box for all incoming mail -Tailored workflow to distribute documentation to relevant department / people accessed via secure portal or via API to internal workflow tools -Quarantined documentation accessible via secure portal or via API to internal workflow tools -Full audit tracking via API to in-house CRM package -Secure shredding PLEASE NOTE that Inbound Mail Services will be implemented at a later stage and will look to work with the chosen provider in scoping out the provision and their industry knowledge in successfully mobilising a company where they have not previously had an inbound solution in place. IMPORTANT: Please note that the supplier is required to deliver outbound mail (system generated), hybrid mail and inbound mail on a national basis and will be required to meet all the minimum requirements given in APPENDIX C - Minimum Requirements (Technical & Non Technical) in order to apply for the tender. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/BWBSK3A7UX