Performance Tools and Enablers Project

Tender description

The Financial Ombudsman Service recently launched productivity and workflow solutions to part of its workforce. These solutions were successfully delivered by Advantiq Solutions Limited via a project awarded through an existing Framework Agreement. The project included a significant discovery and process improvement phase prior to development. The Financial Ombudsman Service is now entering into contractual arrangements with Advantiq Solutions Limited to further develop these solutions. The contract will be for a term of 12 months. The contract is to develop and enhance a workflow management solution and a performance management tool using the Microsoft Power Platform. Lot 1: The supplier will provide enhancements to the existing workflow solution to capture skills and activities as well as a dashboard to display performance. The services to be delivered are: 1. A Power App to capture activities completed by the Financial Ombudsman Service employees. 2. A Power BI Dashboard to display a summary of employee activity. 3. A Power App to capture individual Financial Ombudsman Service employee skills. 4. A Virtual Agent and Power Automate flow to allocate work to employees. 5. A Power BI Dashboard to display a summary of skills and automatically allocate work to employees. 6. Enhancements to the existing Investigator auto-allocation solution. 7. Thought leadership to drive connectivity and synergies across the COO, Transformation and IT teams. The works consist of the repetition of similar services delivered under a previous contract that concluded in the last year, and the works and services are in conformity with a basic project for which the original contract was awarded following a competitive procedure.