National webinar delivery for Business Gateway

Tender description

The objective of this tender is for the appointed supplier to deliver and keep the content up to date for key Business Gateway National webinars. Lot 1: Business Skills The objective of this tender is for the appointment of a framework of suppliers to provide professional webinar delivery on behalf of the Business Gateway National Unit (BGNU) based in COSLA. Refreshing and keeping the content up to date for these key Business Gateway national webinars. A monthly review of attendee numbers and feedback between suppliers and BGNU will ensure real time evaluation of when titles need to be reviewed, refreshed and retired. These updates will be carried out by the supplier as part of the service and there is no limit to the number of amendments that can be requested. We estimate that: Lot 1 – Business Skills, each Business Skills title will be delivered approximately once every 4 weeks, with more popular titles delivered more frequently. Approx number of Business Skills webinars delivered per year: 144 The contract will be for the three year period 1st April 2024 – 31st March 2027 on a 1+1+1 basis subject to annual confirmation of funding. The anticipated total value of the framework for Lot 1, Business Skills is GBP146,880, split equally across the three financial years. The contract will be based on a fixed rate of GBP340.00 per webinar. Reviewing and refreshing of each title as required and as agreed with BGNU and included is this cost. Based on this you will be required to: Attend an initial contract meeting within one month of the award of the contract to discuss and agree future delivery arrangements. Attend monthly contract meetings with BGNU to plan future webinar delivery and address any operational issues (final frequency and dates / times to be agreed at initial contract meeting). Agree a schedule / programme of webinars for delivery with BGNU (expected to be 2-3 months in advance of delivery). Deliver each topic by webinar for up to 250 attendees (using your own webinar licence, with preference for Go To Webinars and not Zoom). Publish the events on the Business Gateway Event Management System (training and access can be provided) Create a unique feedback code for each webinar to be provided to clients attending webinars (survey questions will be provided by BGNU). With an aim to generate over 25% feedback response at each webinar. Create a link to the slides used and provide this at the end of each webinar to clients, using Dropbox or Google (method agreed with BGNU). Update the list of attendees by the end of next working day on EMS. General admin around each event. Including, but not limited to use branded business gateway materials, agreed housekeeping at each webinar. Send webinar slides and the link to a customer feedback survey after each event, by the end of the next working day after each webinar, via a Business Gateway webmail address (or until this process is automated). Monitoring feedback via Target Dashboard (training and access can be provided) and in the first instance dealing with any client issues and highlight any issues at monthly contract meeting. Clients to be contacted only via an allocated Business Gateway webmail address (we will provide access to a BG email address). Regularly check the ‘Additional booking information’ in EMS and contact clients via email to accommodate any accessibility requirements. Contact clients via email to inform them of any webinar cancellation or delays. Lot 2: Digital Skills The objective of this tender is for the appointment of a framework of suppliers to provide professional webinar delivery on behalf of the Business Gateway National Unit (BGNU) based in COSLA. Refreshing and keeping the content up to date for these key Business Gateway national webinars. A monthly review of attendee numbers and feedback between suppliers and BGNU will ensure real time evaluation of when titles need to be reviewed, refreshed and retired. These updates will be carried out by the supplier as part of the service and there is no limit to the number of amendments that can be requested. We estimate that: Lot 2 - Digital Skills, each Digital Skills title will be delivered approximate once every 6 weeks, again with the most popular titles delivered more frequently. Approx number of Digital Skills webinars delivered per year: 144 The contract will be for the three year period 1st April 2024 – 31st March 2027 on a 1+1+1 basis subject to annual confirmation of funding. The anticipated total value of the framework for Lot 2 Digital Skills is GBP146,880,00, split equally across the three financial years. The contract will be based on a fixed rate of GBP340.00 per webinar. Reviewing and refreshing of each title as required and as agreed with BGNU and included is this cost. Based on this you will be required to: Attend an initial contract meeting within one month of the award of the contract to discuss and agree future delivery arrangements. Attend monthly contract meetings with BGNU to plan future webinar delivery and address any operational issues (final frequency and dates / times to be agreed at initial contract meeting). Agree a schedule / programme of webinars for delivery with BGNU (expected to be 2-3 months in advance of delivery). Deliver each topic by webinar for up to 250 attendees (using your own webinar licence, with preference for Go To Webinars and not Zoom). Publish the events on the Business Gateway Event Management System (training and access can be provided) Create a unique feedback code for each webinar to be provided to clients attending webinars (survey questions will be provided by BGNU). With an aim to generate over 25% feedback response at each webinar. Create a link to the slides used and provide this at the end of each webinar to clients, using Dropbox or Google (method agreed with BGNU). Update the list of attendees by the end of next working day on EMS. General admin around each event. Including, but not limited to use branded business gateway materials, agreed housekeeping at each webinar. Send webinar slides and the link to a customer feedback survey after each event, by the end of the next working day after each webinar, via a Business Gateway webmail address (or until this process is automated). Monitoring feedback via Target Dashboard (training and access can be provided) and in the first instance dealing with any client issues and highlight any issues at monthly contract meeting. Clients to be contacted only via an allocated Business Gateway webmail address (we will provide access to a BG email address). Regularly check the ‘Additional booking information’ in EMS and contact clients via email to accommodate any accessibility requirements. Contact clients via email to inform them of any webinar cancellation or delays.