Expired contract

Resident Experience Deep Dive Service Reviews and data model

Details

Buyer: London Borough of Waltham Forest
Supplier(s): RedQuadrant Ltd
Value: GBP 93,875
Duration: 2 years
Published: 13 March 2024
Source: uk:procontracts

Tender description

As part of the Resident Experience Programme, this work will undertake end to end reviews of Council services to identify areas of improvement and modernisation, prioritised by highest contact volumes. This work will also include an in depth data model that shows the full resident contact and demand picture across the Council.

Timeline

Completed: Award published13 March 2024
Current notice
Completed: Award date13 March 2024
Completed: Contract expiry date13 March 2026

About the buyer

London Borough of Waltham Forest is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@london-borough-of-waltham-forest.gov
Commercial Director	+44 •••• ••••••	••••••••@london-borough-of-waltham-forest.gov
Procurement Manager	+44 •••• ••••••	••••••••@london-borough-of-waltham-forest.gov
Category Lead	+44 •••• ••••••	••••••••@london-borough-of-waltham-forest.gov
Senior Buyer	+44 •••• ••••••	••••••••@london-borough-of-waltham-forest.gov
Contracts Manager	+44 •••• ••••••	••••••••@london-borough-of-waltham-forest.gov