Kickstart (Scooter) Maintenance Contract 2024-2027

Tender description

The Council currently operates two fleets of Honda Vision 110cc Scooters. One fleet of 20 covers the Goole area and is referred to as the Goole scheme. The other fleet of 35 Honda Vision 110cc scooters covers the main East Riding of Yorkshire Council boundary and is referred to as the Main scheme. Please also note this quantity is subject to change throughout the duration of this contract. The contract is to include the following service elements. The chosen supplier will be required to hold a number of scooters (quantity to be agreed) in storage on their premises to ensure the smooth operation of the contract. For example these will be used to exchange scooters where there is a maintenance requirement or a customer suffers a mechanical breakdown. The chosen supplier will deliver scooters to clients either at home or their place of work when they first join the scheme or when maintenance / repair /exchange services are required for both planned and unplanned work. The chosen supplier will arrange collection of scooters from clients when they leave the scheme or require maintenance / repair / exchange services for both planned and unplanned work. When delivering a scooter to a new client the chosen supplier will carry out an induction to the operation of the scooter issuing all required paperwork including, issue, return and inspection sheets. All paperwork is to be signed by the client and the member of suppliers' staff. All paperwork must then be scanned and sent through to the Kickstart team at East Riding of Yorkshire Council kickstart@eastriding.gov.uk within 24 hours of completion. Planned Maintenance Planned maintenance of the scooters is required through the duration of the contract. This will include the following: Safety Inspection Please see Appendix A for the minimum checks required as part of the safety inspection check. Suppliers will be invited to disclose whether they perform additional checks as standard. This form must be completed for each safety inspection. If suppliers wish to use their own forms they must agree this in advance with the Council. Unplanned Maintenance Unplanned maintenance will also be required for scooters suffering mechanical breakdown or defects. Suppliers should expect to collect the scooter from clients in this instance but also be prepared for customers to deliver the Scooters to the supplier's premises if preferential to the client. Suppliers will be required to provide a complete inspection sheet and quote for work required prior to carrying out any work and with 24 hours of collecting the scooter. Suppliers will be asked to price a number of the most common scooter failures which will form the contract prices for these services over the duration of the contract. Any work which falls outside of this list must be agreed with the Council before any further work is carried out. Suppliers will be responsible for sourcing approved parts and consumables.