Expired contract

FEW1278 - Provision of Emergency Call Handling Services

Details

Buyer: Leicester City Council
Supplier(s): Pinnacle Connect Limited
Value: GBP 60,000
Duration: 1 year
Topic: Repair and maintenance services
Published: 2 January 2024
Source: uk:contracts_finder

Tender description

The services required are the handling of all the Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The provider will be required to identify genuine emergency calls, log an emergency repair job on the Council's IT system, and issue the job to an Emergency Repair Operative using the Council's work scheduling system, following the required operational procedures.

Timeline

Completed: Award date23 December 2023
Completed: Award published2 January 2024
Current notice
Completed: Contract expiry date22 December 2024

About the buyer

Leicester City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

50000000 · Repair and maintenance services

Decision makers

Connect with the people behind this procurement.

Contact name	Job title	Phone number	Work email
	Head of Procurement	+44 •••• ••••••	••••••••@leicester-city-council.gov
	Commercial Director	+44 •••• ••••••	••••••••@leicester-city-council.gov
	Procurement Manager	+44 •••• ••••••	••••••••@leicester-city-council.gov
	Category Lead	+44 •••• ••••••	••••••••@leicester-city-council.gov
	Senior Buyer	+44 •••• ••••••	••••••••@leicester-city-council.gov
	Contracts Manager	+44 •••• ••••••	••••••••@leicester-city-council.gov

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