Customer Service Model
Details
- Supplier(s)
- IPSOS (MARKET RESEARCH) LTD
- Value
- GBP 37,500
- Duration
- 3 months
- Topic
- Research and development services and related consultancy services
- Published
- 5 January 2024
- Source
- uk:contracts_finder
Tender description
This is a Contract Award Notice. The Care Quality Commission (CQC) ability to encourage and enable people to share their experiences of care with CQC rests largely on our ability to meet the needs and expectations of people who take the time to feedback to us. We want to develop a customer service approach, underpinned by an effective responding to concerns policy, that enables us to do that. We also need to understand what a good feedback loop looks like when people share their experiences of care with us. To support this work we have contracted with a supplier that can build on what we have learnt through the LLR and develop a protype customer service model based on robust engagement and testing with the public. This procurement was undertaken through the NHS SBS Consult 18: Multidisciplinary Consultancy Services Framework (Lot 3) following the Direct Award process. The Contract is awarded for a total period of 3 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC EP&S 059
Timeline
- Completed: Award published5 January 2024Current notice
- Completed: Award date8 January 2024
- Completed: Contract expiry date31 March 2024
About the buyer
Care Quality Commission is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 73000000 · Research and development services and related consultancy services
- 73200000 · Research and development consultancy services
- 73210000 · Research consultancy services
- 79221000 · Tax consultancy services
- 79400000 · Business and management consultancy and related services
- 79410000 · Business and management consultancy services
- 79411000 · General management consultancy services
- 79411100 · Business development consultancy services
- 79412000 · Financial management consultancy services
- 79413000 · Marketing management consultancy services
- 79414000 · Human resources management consultancy services
- 79419000 · Evaluation consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@care-quality-commission.gov |
84 similar open tenders
See more open tenders related to Customer Service Model.
- Open tender
Expert Partner Panel Procurement 2026
Related topics
Topics related to Customer Service Model, ranked by notice volume.
- 1,745£636.1bn
Related buyers
Buyers similar to Care Quality Commission.
- 2,599£1.6bn
- 1,685£204.6bn
- 882£19.4bn
- 678£8.8bn
- 463£15.4bn
- 426£3.8bn
- 341£20.3m
- 294£367.0m
- 257£233.4m
- 253£892.5m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
