Expired contract

CMG Predicting Customer Compliance Behaviours

Details

Value
GBP 91,140
Duration
2 months
Topic
Business and management consultancy services
Published
3 March 2023

Tender description

To support the segmentation of the CMS caseload based on understanding the root cause of non-payment of maintenance and building an effective intervention strategy that delivers sustainable payment outcomes. This will be supported with targeted customer compliance communications, building a clear understanding which compliance interventions (Communications and Actions) have most impact on Customer behaviour. Alongside this support is required to link the Accenture Behavioural Analytics model and the Digital Predictive Analytics model into the Customer Communications strategy.

Timeline

  1. Completed: Award date13 February 2023
  2. Completed: Award published3 March 2023
    Current notice
  3. Completed: Contract expiry date31 March 2023

About the buyer

Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79410000 · Business and management consultancy services

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