Expired contract

FLEX AI Omni Channel Citizen Services Platform

Details

Buyer: Information Commissioner's Office
Supplier(s): ICS.AI LTD
Value: GBP 800,000
Duration: 2 years
Topic: Industry specific software package
Published: 10 February 2023
Source: uk:contracts_finder

Tender description

Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12) Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs of the user.

Timeline

Completed: Award date24 November 2022
Completed: Award published10 February 2023
Current notice
Completed: Contract expiry date23 November 2024

About the buyer

Information Commissioner's Office is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48100000 · Industry specific software package
72260000 · Software-related services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@information-commissioner-s-office.gov
Commercial Director	+44 •••• ••••••	••••••••@information-commissioner-s-office.gov
Procurement Manager	+44 •••• ••••••	••••••••@information-commissioner-s-office.gov
Category Lead	+44 •••• ••••••	••••••••@information-commissioner-s-office.gov
Senior Buyer	+44 •••• ••••••	••••••••@information-commissioner-s-office.gov
Contracts Manager	+44 •••• ••••••	••••••••@information-commissioner-s-office.gov