Expired contract

Helpdesk Software

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
DESKPRO LTD
Value
GBP 294,000
Duration
1 year
Topic
IT services: consulting, software development, Internet and support
Published
31 January 2023
Source
uk:contracts_finder

Tender description

The provision of multi-channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. Features include: • Email ticketing. Manage conversations between users and staff (agents) • Knowledgebase & Manuals. Publish a full set of self-help articles. • Live Chat. Provide 1-1 chat sessions with users. • Voice. Talk to customers with no hardware needed. • News. Publish a blog like set of news content. • ITIL. IT service desk features (e.g. Incidents and Problems). • Mobile Applications. iOS and Android apps are provided free. • Reporting System. Full and detailed reporting system to analyse performance. • CRM. Manage users and organisations. • Social Media. Facebook, Twitter, Whatsapp, Instagram and Wechat

Timeline

  1. Award date15 January 2023
  2. Award published31 January 2023
    Current notice
  3. Contract expiry date15 January 2024

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72000000 · IT services: consulting, software development, Internet and support

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