Cambridgeshire County Council Library Self services Machine Maintenance Direct selection under ESPO framework 350_19 Lot 1a

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The library service has 53 self service machines provided by 2cQr which was brought out by Lyngsoe Systems Oy. 31 are cash based machines purchased in 2019 and 22 are newer chip and pin machines purchased in 2022 as part of a capital project. The contract used for the purchase and maintenance has now expired and we need to find a solution for ongoing maintenance costs. These machines are a key part of the Cambridgeshire libraries strategy that has allowed us to make staff savings through automation, particularly at our smaller single staffed branches. These are key pieces of equipment and having them out of action can have serious impact on the productivity of the library service. Council is using Espo Framework -LIBRARY SOLUTIONS AND SYSTEMS 350_19 - Lot 1a and will award under a Direct selection process.