Awarded contract

Call Recording Archive

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
Verint Systems UK Limited
Value
GBP 1,000,000
Duration
7 years
Topic
Software package and information systems
Published
2 February 2023
Source
uk:contracts_finder

Tender description

HMRC require the supplier to store its legacy call recordings in a digital archive solution, which complies with HMRC IT security processes and protocols. The Supplier will manage the content of this archive in accordance with HMRC's data retention policy, destroying records as and when they reach their maximum data retention term.

Timeline

  1. Award date14 July 2022
  2. Award published2 February 2023
    Current notice
  3. Contract expiry date12 July 2029in 3 years

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems

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