Telecare Alarm Service Business Continuity Support Including Call Handling Provision
Details
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 21 November 2023
- Submission
- 11 December 2023
- Source
- uk:sell2wales
Tender description
Caerphilly County Borough Council (the Council) are seeking tender submissions from alarm monitoring receiving centers (ARCs) with a SaaS based digital UMO platform for the delivery of an alarm monitoring service if a service disruption prevents the council’s in-house ARC team from being able to answer calls. Caerphilly Careline is in the process of transitioning to a UMO platform and will require this Business Continuity support to be in place when the service goes live Caerphilly Careline supports its own direct clients (Caerphilly County Borough Social Services clients and Housing department residents), as well as supporting two other local authorities and four housing associations. Full details of the specification can be found in the tender documents
Timeline
- Completed: Tender published21 November 2023Current notice
- Completed: Submission date11 December 2023
About the buyer
Caerphilly County Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
- 72120000 · Hardware disaster-recovery consultancy services
- 72251000 · Disaster recovery services
- 79711000 · Alarm-monitoring services
- 85000000 · Health and social work services
- 85323000 · Community health services
- 98000000 · Other community, social and personal services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov |
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