Smart Metering Solution Installation Partner(s)

Tender description

Northumbrian Water Group (NWG) is currently reviewing the provision of Smart Metering Installation Partner(s), as part of the Smart Transformation Programme. We aim to partner with a number of installation partners to assist with smart meter and smart communication device installation rollout across our Northumbrian, Essex and Suffolk operating areas. The precise works, services, and capabilities to partner on delivery have not yet been fully defined. This PIN is issued to manage a pre-market engagement exercise. NWG seeks to obtain feedback from the marketplace in relation to what is currently available within this market space before issuing a tender. NWG is looking to understand capabilities of installation providers in the market who are suitably positioned to provide us with services to support our challenging long term installation targets. The main area of focus are- Smart Meter & Smart Communications Device Installations • Both household and non-household installations • Replacement of existing external meters with smart meters and communication devices within existing boundary boxes • Replacement of internal meters within the customers property • New Smart meter and communication device installations (via street excavation to install new boundary boxes) Additional areas of interest as part of this market engagement exercise are; Deployment Planning - • Resource planning and management • Install planning and scheduling Pre-Installation surveys • Physical / desk top survey of metered and un-metered properties Customer Contact Management • Management of the end-to-end customer engagement campaign including appointment booking and water efficiency interventions Meter Triage & Meter Health Management • Triage and management of the field activity to resolve meter health issues e.g. on site diagnostic, meter / communication device replacement Lot 1: This PIN is issued to manage a pre-market engagement exercise. NWG seeks to obtain feedback from the marketplace in relation to what is currently available within this market space before issuing a tender. The primary focus of this pre market engagement to provide market intelligence and an insight into market trends, solution availability, as well as any perceived risks and opportunities. It is not itself a call for tender or a pre-qualification exercise. The information within this document has been generated solely for market engagement purposes and, depending on the information received from potential suppliers, may not reflect the information ultimately presented in any future calls to tender. NWG would appreciate your feedback in the form of an expression of interest to this PIN and subsequently a response to our available RFI questionnaire only at this stage. All responses will be treated confidentially. All responses will be carefully considered but will not bind NWG to any specific approach to procurement, nor will responses be treated as conveying any promise or commitment on the part of the respondent.