Water and Wastewater Retail Services Dynamic Purchasing System

Tender description

The DPS will cover Water and Waste-water Retail Services to eligible non-household customers as described in the document “DPS10 Outline Specification.” This DPS will operate four separate Lots: • Lot 1: Supply of core Water and Waste-water Retail Services in England and Wales • Lot 2: Supply of core Water and Waste-water Retail Services in Scotland • Lot 3: Supply of Water and Waste-water Retail Services and associated water management and business continuity services in England and Wales • Lot 4: Supply of Water and Waste-water Retail Services and associated water management and business continuity services in Scotland Suppliers may apply to one or more Lots. Lot Lot 1 Supply of core Water and Waste-water Retail Services in England and Wales: Providers will supply Water and Waste-water Retail Services to eligible non-household customers in accordance with the Water Act 2014 (and as amended). Lot Lot 2 Supply of core Water and Waste-water Retail Services in Scotland: Providers will supply Water and Waste-water Retail Services to eligible non-household customers in accordance with the Water Services etc. (Scotland) Act 2005 (and as amended). Lot 3: Comprehensive Water Service, England & Wales - Supply of Water and Waste-water Retail Services and associated water management and business continuity services in England and Wales Providers will supply Water and Waste-water Retail Services to eligible non-household customers in accordance with the Water Act 2014 (and as amended). Providers shall be able to provide access to online consumption monitoring to support customers in their water management activities. Additional charges may be levied for this. Providers shall, upon request from the Customer, facilitate installation of automatic meter reading or data logging equipment and ensure the readings from any meters installed by the Provider, including via a third party acting on behalf of the Provider are used to provide accurate billing. Additional charges may be levied for this. Providers shall, upon request from the Customer, assist the Customer with audits and resource efficiency advice and services to support water management and usage reduction activities. Additional charges may be levied for this. Providers shall, upon request from the Customer, provide advice on emergency and contingency planning. This may include but not be limited to the development of emergency plans, detailing the process each site should follow in the event of disruption to the provision of a clean, safe water supply Providers shall make available an emergency contact contactable twenty-four (24) hours, seven (7) days per week to help in the event of an emergency. Providers shall, upon request, represent the customer interests in the provision by the relevant Wholesaler of Emergency Contingency Plans for vulnerable sites. Vulnerable sites may include but are not limited to Hospitals, Prisons, Residential Homes and Schools as identified by Contracting Authorities at Call Off. Lot 4: Supply of Water and Waste-water Retail Services and associated water management and business continuity services in Scotland Providers will supply Water and Waste-water Retail Services to eligible non-household customers in accordance with the Water Services etc. (Scotland) Act 2005 (and as amended). Providers shall be able to support enhanced data management including the provision of online account management and consumption monitoring portal which could include but not be limited to the following service provisions: o ability to submit meter reading entries o meter reading records o historical consumption data o viewable and downloadable invoice data and access to contract information o consolidated billing viewing o Contracting Authority account details including sub-sets of sites where the Contracting Authority has responsibility for multiple sites within a portfolio; o Site list with information comprising but not limited to full address, meter details including meter supply point number, meter type and meter serial number. Providers shall, upon request from the Customer, facilitate installation of automatic meter reading or data logging equipment and ensure the readings from any meters installed by the Provider, including via a third party acting on behalf of the Provider are used to provide accurate billing. Additional charges may be levied for this. Providers shall, upon request from the Customer, assist the Customer with audits and resource efficiency advice and services to support water management and usage reduction activities. Additional charges may be levied for this. Providers shall, upon request from the Customer, provide advice on emergency and contingency planning. This may include but not be limited to the development of emergency plans, detailing the process each site should follow in the event of disruption to the provision of a clean, safe water supply Providers shall make available an emergency contact contactable twenty-four (24) hours, seven (7) days per week to help in the event of an emergency. Providers shall, upon request, represent the customer interests in the provision by the relevant Wholesaler of Emergency Contingency Plans for vulnerable sites. Vulnerable sites may include but are not limited to Hospitals, Prisons, Residential Homes and Schools as identified by Contracting Authorities at Call Off.