Provision of Technology Enabled Care Services

Tender description

Lancashire County Council (LCC) wishes to procure a Technology Enabled Service (TEC), the purpose of the Service is to enhance the quality of cost-effective support and improve outcomes for individuals, using technology as an integral part of the care and support process. Lot 1: Lancashire County Council intends to transform its traditional, reactive, telecare response service into a technology enabled care service, fit for the digital future. It is an ambitious commission that will introduce new and innovative technologies and digital approaches which enhance the experience and the outcomes for local people. This commission will significantly widen the scope of the current telecare service to become all age, preventive, proactive and fully integrated with the falls lifting service and the Lancashire and South Cumbria shared care record. The Provider will deliver each of the following core service elements: 1. Assessment; 2. Procurement, purchase and lease of TEC equipment; 3. Installation, maintenance, repair, equipment collection and recycle; 4. Continuous innovation and service development; 5. Training and awareness raising for social care and health practitioners; 6. TEC monitoring; 7. A mobile responder service; 8. A falls lifting service; and 9. Data collection and analysis. The Provider will work in partnership with the Commissioners to ensure the new service is embedded in practice. They will deliver training, raise awareness and employ Digital Ambassadors to enable the uptake of new technologies. Please refer to specification for full requirements of the service.