Concierge Services for EastendHomes

Tender description

The purpose of this contract is to engage a contractor to provide concierge services for 3 locations in Londonfor EastendHomes Lot 1: This is a 3 year contract with the option of extending for a further 2 years (renewed annually) The scope of services will include: 1. Operation of reception services and door entry security systems, providing a welcoming reception service to residents in the respective blocks; 2. Preventing unauthorised visitors from entering the building; 3. Notifying residents of visitors to the block & allowing access with the resident’s permission; 4. Maintaining Records of Visitors; 5. Operation and monitoring of Close Circuit TV [CCTV]/Door Entry System [DES] 6. Not accepting any deliveries or allowing access for these to be delivered to residents without their permission. 7. In the case of Parcel deliveries, the concierge may, subject to suitable proof of identity from a delivery operative 8. Carrying out miscellaneous duties 9. Checking notice boards regularly and placing approved EEH Notices on notice boards as directed 10. Maintaining an incident report book 11. Recording incidents of violence or abuse against staff; 12. Reporting to EEH when starting and finishing each duty period; 13. Recording all accidents or incidents including near misses 14. Complying with all Fire Safety Procedures, carrying out daily inspections of fire alarms, AOV smoke dispersal systems & emergency lighting systems within ground floor lobby & reception areas and recording inspections; 15. Responding appropriately to emergency incidents, contacting Emergency Services and recording all incidents; 16. Testing all fire alarms installed within common areas, undertake weekly functional tests of system and log results in the fire alarm/emergency lighting test log book; 17. Able to use all systems and equipment related to concierge duties 18. Inspecting each lift at the start and end of each shift to ensure fully operational, 19. Ensuring the security of the concierge office/reception area at all times and that the security alarm is set; 20. Emergency spot cleaning to keep lifts and lobby area clean and tidy.