Awarded contract

Oracle Fusion Support

Details

Buyer: City and County of Swansea
Supplier(s): de Novo Consulting Services Limited
Value: GBP 3,000,000
Topic: System management software development services
Published: 9 November 2023
Source: uk:sell2wales

Tender description

Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support. Lot 1: Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the new Support Partner for Level 2 & 3.

Timeline

Completed: Award date1 November 2023
Completed: Award published9 November 2023
Current notice

About the buyer

City and County of Swansea is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72212781 · System management software development services
72250000 · System and support services
72253000 · Helpdesk and support services
72261000 · Software support services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@city-and-county-of-swansea.gov
Commercial Director	+44 •••• ••••••	••••••••@city-and-county-of-swansea.gov
Procurement Manager	+44 •••• ••••••	••••••••@city-and-county-of-swansea.gov
Category Lead	+44 •••• ••••••	••••••••@city-and-county-of-swansea.gov
Senior Buyer	+44 •••• ••••••	••••••••@city-and-county-of-swansea.gov
Contracts Manager	+44 •••• ••••••	••••••••@city-and-county-of-swansea.gov