Analysis and Reconciliation Services

Tender description

Lot All Lots: Analysis and Reconciliation Services Providers will: Perform reviews in a staged approach as described below: - agree with contracting authority area(s) for review, - agree the assignment timescales with the contracting authority, - carry out review and identify any anomalies in supplier charges, payments or agreements which have resulted in the contracting authority having missed, miscalculated, overpaid or being overcharged by a supplier. Potential providers will carry out an analysis of: PSTN lines, call plans, MPLS/ethernet, leased line services, maintenance charges, mobile/voice data. Potential providers will: - report findings, overcharges and undercharges to the contracting authority for authorisation to proceed with presenting findings to the suppliers,- present findings and supporting documentation or evidence to the suppliers, - give regular updates to the contracting authorities on progress of resolution to identified findings, - agree in principal with the contracting authority any recovery and repayment from the supplier and or other alternative method of recovery. Seek authorisation from the contracting authorities for method of recovery Effect recovery from the supplier.