Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Details
- Topic
- Communication software package
- Published
- 16 October 2023
- Source
- eu:ted
Tender description
The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.
Timeline
- Completed: Tender published16 October 2023Current notice
About the buyer
Citizens Information Board is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48510000 · Communication software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@citizens-information-board.gov |
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