Provision of a cloud based unified communication solution and associated telephone services, for Longford County Council and Cavan County Council

Tender description

Request for Tenders for Provision of a cloud based unified communication solution and associated telephone services, including call centre functionality, maintenance support and calls for Longford County Council and Cavan County Council. Longford and Cavan County Councils are seeking tenders from suitably qualified providers for the Provision of individual cloud-based unified communication solution and associated telephone service, including maintenance and support service. The systems will be independent of each other, the two Authorities are tendering together but the implementations shall be completely independent of each other. Longford County Council is the lead Authority and shall run the tender on behalf of both. It is expected that the required functionality of the telephony solution will be met by standard out of the box functionality with appropriate configuration. The two Local Authorities are seeking proposals on the type of system that best meets the requirements set out in this tender. The two Local Authorities are looking to replace current on-site IP phone systems with a new cloud-based enterprise communications system, which will support and satisfy both the current and future operational requirements necessary to support the daily working of each Local Authority. The initial contract term is three (3) years, with an option for 2 extensions for periods of two years each. The successful Tenderer shall be required to carry out work from the office of each Local Authority The successful Tenderer may be required to work remotely, via appropriate conferencing technology e.g. MS Teams or other suitable methods, in line with any future public health advice