Expired contract

Automated Telephony and Chatbot Services

Details

Buyer: Norwich City Council
Supplier(s): INFORM COMMUNICATIONS LTD
Value: £65,805
Duration: 2 years
Topic: Software package and information systems
Published: 9 October 2023
Source: uk:contracts_finder

Tender description

Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services. Call-off from Lot 2 (Cloud Software) of G-Cloud 13 agreement with Crown Commercial Services (CCS). Direct award is permitted following due dilligence checks by the council.

Timeline

Completed: Award date14 September 2023
Completed: Award published9 October 2023
Current notice
Completed: Contract expiry date13 September 2025

About the buyer

Norwich City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Contact name	Job title	Phone number	Work email
	Head of Procurement	+44 •••• ••••••	••••••••@norwich-city-council.gov
	Commercial Director	+44 •••• ••••••	••••••••@norwich-city-council.gov
	Procurement Manager	+44 •••• ••••••	••••••••@norwich-city-council.gov
	Category Lead	+44 •••• ••••••	••••••••@norwich-city-council.gov
	Senior Buyer	+44 •••• ••••••	••••••••@norwich-city-council.gov
	Contracts Manager	+44 •••• ••••••	••••••••@norwich-city-council.gov

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