Anywhere 365 upgrade
Details
- Buyer
- Norwich City Council
- Supplier(s)
- Risual Ltd
- Value
- GBP 293,085
- Topic
- Software package and information systems
- Published
- 9 October 2023
- Source
- uk:find_a_tender
Tender description
Upgrade of existing Anywhere 365 system utilised by the council's customer contact team to manage incoming contacts. Lot 1: As Anywhere365 is owned by Work Stream People, a Microsoft recommended software company based in the Netherlands, a UK based supplier is required to manage the software on behalf of the council. The supplier will also act as a technical advisor and intermediary to assist with procuring software solutions, installation and implementation and for advice and general support. Additional information: Contract is for period of 3 years with option of extending for 1 year to 2027 already built in. 4 years is the maximum period permitted under framework agreement procuring from.
Timeline
- Completed: Award date15 September 2023
- Completed: Award published9 October 2023Current notice
About the buyer
Norwich City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@norwich-city-council.gov |
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