IT Managed Services Framework

Tender description

Expressions of interest are invited from suitably qualified Applicants interested in being considered for for the provision of IT Managed Services. The Company intends to establish a single supplier framework for each Lot. Once the Framework Agreement for each of the Lots is in place, and as and when requirements arise, contracts will be awarded to the framework member either on the basis of the original tender submitted or after discussing the specific scope of work/requirements and agreeing the contract price in accordance with the original tender submission. The Framework Agreement period will be for an initial duration of three years with the option to extend annually for up to an additional five years, subject always to the satisfactory performance of the supplier. Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice for full requirements. Lot 1: Application Support Lot 1 1st, 2nd and 3rd level support are required for: Oracle Functional Applications Support • Order to Cash • Procure to Pay • Record to Report • Manufacturing/Inventory/Warehouse Management • OTM • HRMS Oracle Technical & Middleware Support • Interface support for inbound/outbound data between systems • Custom Workflows, • Personalisations, Reports etc. • Batches, schedules, monitor • Technical design, refinement • SVN Code repository Management • License Monitoring and Management • OTM • SOA • System Administrator/Administration • Gentran EDI Oracle Database Administration • Performance Monitoring • Capacity monitoring • Security/Authentication • Patching/Upgrades including analysis, implementation plan, testing etc… • Backup & Recovery • Cloning and maintenance of shell scripts through all environments • Application Maintenance - planning, creation, execution & monitoring Other Applications (in-house) o IPSAS (and Redundancy Calculator) o Oracle Developer (Forms & Reports) o Oracle Discoverer o Oracle Database o Landbase o Oracle Database Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice for full requirements. Lot 2: IT Service Support Lot 2 1st, 2nd and 3rd level support are required for: IT Infrastructure • Storage, Backup and Compute Infrastructure • Firewalls • Session Border Controllers (VOIP) IT Network Perimeter & Endpoint Protection • Firewalls (on-premise & Cloud platforms) Security • Endpoint Protection o Antivirus o Patching Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice for full requirements. Lot 3: IT Service Support Microsoft & Cloud Technologies ot 3 1st, 2nd and 3rd level support are required for: IT Operations • Virtualization and Cloud o Vmware, OCI and Azure • OS support o Windows and Linux OSes and Appliances • Microsoft Core Services o Office 365 o SQL Server o Advanced Threat Projection o Exchange Online (Hybrid) o Identity Management o Microsoft SCCM o Microsoft Certificate Services o Microsoft Virtual Desktop Infrastructure Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice for full requirements.