Waste Collection Services

Tender description

The incumbent contractor provides a waste collection service to all residential and, where applicable, commercial properties within Bridgend County Borough Council (BCBC). In addition, the incumbent contractor also manages three Community Recycling Centres (CRC) within BCBC. The contract between the incumbent contractor and BCBC is due to expire on 31st March 2024 and as such BCBC are seeking a Contractor to undertake all the Services currently provided for such period as it set out in Clause 1.3 of the Contract. The Contractor shall provide Services comprising Recyclables and Residual Waste Collections and Community Recycling Centre (CRC) services for the duration of the Contract Period in compliance with all relevant Legislation and with consideration to existing policy and guidance including on health and safety and environmental matters. See the 01_Schedule_1_ Specification - FINAL and Appendices and Schedules Folder. Lot 1: The Contractor shall provide Services comprising Recyclables and Residual Waste Collections and Community Recycling Centre (CRC) services for the duration of the Contract Period in compliance with all relevant Legislation and with consideration to existing policy and guidance including on health and safety and environmental matters. Services shall include: * Collection Services including: * Weekly Segregated Collection of Dry Recyclables from households. * Weekly Segregated Collection of Food Waste from households. * Fortnightly separate collection of Garden Waste from the beginning of third full week in March to the end of second full week in November from households subscribing for the service. * Fortnightly collection of Residual Waste from households in authorised sacks in compliance with this Specification. * Fortnightly collection of Absorbent Hygiene Products (AHP) in authorised sacks from households registered for this service and its subsequent transfer and treatment at a Recycling facility sourced by the Contractor. * Provision of Assisted Collections to households registering for the service. * Collection of Bulky Waste from households and its management with a focus on Re-use and Recycling of suitable items whenever possible. * Provision and continuing development of a Recycling focussed Commercial Recyclables and Waste collection service to the Authority’s Commercial Waste Customers. * Management of the Authority’s CRCs in accordance with the Specification and with particular focus on Re-use and enhanced Recycling through continuation of measures including a requirement on users bringing bagged or mixed Residual Waste to sort all Recyclables prior to disposing of only the true Residual Waste element in the bags / mixed waste. * Provision of secure markets for all collected materials (other than household and commercial Residual Waste and Household Food Waste) including transport to the corresponding end destinations. * Delivery of Household Food Waste to the Tondu Depot and bulking of Household Food Waste for haulage in bulk articulated trailers supplied by the Authority’s Food Waste haulage contractor. * Transfer of household and commercial Residual Waste to the Authority nominated treatment or disposal facility currently the Materials Recovery and Energy Centre (MREC) at Baldwin’s Crescent, Crymlyn Burrows, Swansea, SA1 8PZ. * Management of the Tondu Depot. * Provision and management of a Management Information System (MIS) including real time monitoring and reporting of Service performance. * Provision and management of a Customer Care Centre (CCC), on behalf of the Authority, for directly dealing with all Service-related queries, requests, bookings, complaints, and compliments. * Monitoring and reporting of relevant Services performance information at intervals specified in the Contract. * Timely and accurate reporting of Performance Standards and Failures in accordance with Schedule 3 – Performance Framework; and * Provision of all other Services in the Specification in accordance with the Contract. See Tender Documents.