Housing Management and Maintenance Contract

Tender description

The City of Bradford Metropolitan District Council is seeking a suitably experienced Registered Provider to provide a full landlord service for its council housing, (please see Appendix 1 – Specification for full details). The anticipated number of properties is 361, although the number of properties may be subject to change as additional properties are acquired/developed or sold through Right to Buy. The Contractor will be expected to provide the full landlord service which includes: a. Excellence through Governance, regulatory compliance, continuous improvement in contract functions, and value for money b. Housing Management c. Cyclical Maintenance and landlord safety compliance d. Responsive repairs e. Asset management f. Tenant involvement, feedback, and response to their concerns, and hearing their “Bradford Voice” through customer care arrangements. Lot 1: 1. Housing Management the successful contractor will be expected to undertake all activities that relate to managing a home on behalf of the Council. This includes but is not limited to: lettings and allocations, void management, tenancy sign-up, assistance with rent claims and benefits application, providing appropriate tenancy support and managing the tenancies, rent collections, dealing with current debt/arrears and anti-social behaviour, neighbourhood issues, tenancy enforcement, customer service - providing info Lot 2: 2. Cyclical Maintenance and Regulatory Compliance the successful contractor will be expected to undertake all activities that relate to cyclical maintenance and regulatory compliance on behalf of the council. This includes but is not limited to: regular inspections to ensure safety and compliance with relevant legislation, and life-cycle management such as Gas servicing, MVHR servicing, Electrical Installation Condition Report (EICR) – required every 5 years and Fire Risk Assessment and Remedial. Lot 3: 3. Responsive Repairs the successful contractor will be expected to undertake all activities that relate to managing a home on behalf of the Council. This includes but is not limited to: lettings and allocations, void management, tenancy sign-up, assistance with rent claims and benefits application, providing appropriate tenancy support and managing the tenancies, rent collections, dealing with current debt/arrears and anti-social behaviour, neighbourhood issues, tenancy enforcement, customer service - providing info