Customer Satisfaction Tracking Services
Details
- Supplier(s)
- Savanta Group Limited
- Value
- GBP 732,386.25
- Duration
- 5 years
- Topic
- Market research services
- Published
- 27 September 2023
- Source
- uk:contracts_finder
Tender description
Provision of a granular and comprehensive customer satisfaction tracking and insight methodology services. The quarterly research study will provide broad tracking of HMLR's professional customer base and their satisfaction of its core services and products. The contract is for an initial term of 3 years (36 months) but provides for an additional 2 x 12 month optional extension periods (24 months) at the Buyer's sole discretion. Maximum term is until 17/09/28 (60 months or 5 years).
Timeline
- Completed: Award date18 September 2023
- Completed: Award published27 September 2023Current notice
- Next: Contract expiry date17 September 2028in 2 years
About the buyer
HM Land Registry (HMLR) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79310000 · Market research services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hm-land-registry-hmlr.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hm-land-registry-hmlr.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hm-land-registry-hmlr.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hm-land-registry-hmlr.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hm-land-registry-hmlr.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hm-land-registry-hmlr.gov |
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