Unpaid Carers Discovery Project

Tender description

Pre-market engagement We have already engaged carers from local groups i.e. Southwark Carers and Southwark Independent Voice, but during the discovery we will engage carers from across SEL, including: Spousal carers (caring for a spouse/ partner) Parent carers (caring for a disabled/ ill child) Young carers (caring for a parent/ sibling) Family carers (caring for an older, disabled or mentally ill family member such as a parent or sibling). Each borough lead will be responsible for identifying local carers to engage in user-research. We will also engage with key services to understand the current information/ support landscape e.g. carer’s organisations/ services, social workers, health teams and voluntary community sector (VCS) partners that support people with care needs. Work done so far This discovery project was developed by a cross-system ‘Carers Delivery Group’ in Southwark which includes adult social care, health representatives and voluntary sector partners (including Southwark Carers and Imago Young Carers Service). We have also engaged with other local authorities (LA)s from across SEL. Our relationships with local partners are very good and strengthened by our place-based partnership ‘Partnership Southwark’ which brings together health, social care and VCS organisations to better join up services, tackle the causes of inequality, and improve the health and wellbeing of Southwark residents. Partnership Southwark forms part of our wider SEL ICS which is working to bring together services across South East London. As part of our discovery we will consider the use of open data standards in order to re-use information from other sources, and explore the potential to reuse/ tailor/ combine products or functionality built by others. Which phase the project is in Discovery Existing team The existing team consists of a Project Steering Group consisting of Digital Project Manager and Borough Leads from Southwark, Lambeth, Bexley, Bromley and Greenwich. Address where the work will be done Predominantly based in the South East London area Southwark, Lambeth, Bexley, Bromley and Greenwich with a mixture of virtual and in person meetings. Expenses for travelling between LAs and partner locations are incorporated in the pricing. Working arrangements The supplier staff will be required to work across multiple sites in South East London and engaged with users in person and remotely. The ratio of remote meeting vs face to face will be agreed with the chosen supplier as a part of the user engagement plan. Provide more information about your security requirements: Baseline Personnel Security Standard (BPSS) Provide more information about your security requirements (optional): Southwark Council and partner organisations will provide access to live data if/when required in line with local procedures. Latest start date 2023-11-29 Enter the expected contract length: 3 months Extension period: 1 month Are you prepared to show your budget details?: Yes Indicative maximum: 94500 Indicative minimum: 70875 Provide further information: Excluding VAT Confirm if you require a contracted out service or supply of resource Contracted out service: the off-payroll rules do not apply Summary of work This discovery project will explore: -the experiences of carers across South East London Integrated Care System (SEL ICS) in accessing information, advice and support -the approaches taken to supporting carers across SEL -the platforms, digital tools, innovations available/ emerging from the market. The discovery will allow us to consider how a virtual carer’s hub could bring together information and a range of functionality to provide a comprehensive digital offer for carers across an ICS footprint. Where the supplied staff will work London Where the supplied staff will work No specific location (for example they can work remotely) Who the organisation using the products or services is South East London Councils: Southwark, Lambeth, Bexley, Bromley and Greenwich with Southwark as lead borough Why the work is being done Background - Our discovery will explore virtual and digitally-enabled approaches to supporting carers to address issues associated with navigating the complex information and service landscape, connecting with peers and accessing support at the right time and place. The business problem you need to solve Caring isn’t confined to a single place or borough making a complex system even harder to navigate: - Many carers do not live in the same place as the person they care for - Many people receive secondary healthcare outside their home borough - Many people are closer to support/ peers in neighbouring boroughs if they are on or near borough boundaries. Carer’s lives and caring responsibilities aren't always confined to a single place or borough so the support they receive shouldn't be either! Our discovery will explore: the experiences of carers across SEL ICS in accessing information, advice and support the approaches taken to supporting carers across SEL the platforms, digital tools, innovations available/ emerging from the market. The discovery will allow us to consider how a virtual carer’s hub could bring together information and a range of functionality to provide a comprehensive digital offer for carers across an ICS footprint. First user type: Unpaid Carer First user type: Local authority professional Enter more details about this user type: Unpaid carers residing in or caring for a family member/friend who resides in, Southeast London. These carers need easy access to up to date advice, information and support to care for their loved ones and maintain their own health and wellbeing. Enter more details about this user type: As a local authority/professional working with unpaid carers, we need to improve the safety, resilience and costs associated with unpaid care by developing a clearer understanding of how we can meet the information, advice and support needs of carers, and how we can utilise digital tools to deliver support more efficiently in ways that better reflect the landscape within which unpaid care is provided. Questions and Clarifications 1. In regards to the recruitment will the incentives be included already? Or does this need to be factored into costings from a supplier? Can you define the costings model you would require? And what structure you require it to be in for submission? Recruitment of carers for this project already a budget assigned. It is not expected of suppliers to factor this into their costing model. Please provide your pricing in answer to Q8 using the 750 character limit as needed (no format requirement). Feel free to attach up to 1 page of supporting information (not expected). Last Updated: 18 September 2023, 11:04 2. We're keen to re-submit our repsonse to this project - however providing pricing at Stage 1 of the proposal would not be in line with standard DOS 6 requirements. Kindly respond to all questions within this bid, including pricing. Thank you. Last Updated: 18 September 2023, 11:00 3. Can you please clarify whether or not you are asking for a pricing proposal at this stage? If you are, please can you confirm the format/requirements of the pricing response, given the 750-character limit. We are looking for initial pricing for this discovery project. There is no format. Use the character limit as needed and feel free to attach up to 1 page of supporting information (not expected). Last Updated: 18 September 2023, 10:58 4. Following on from our previous message, I wondered if you could please advise the answers to the below: - In the updated response document it says that we have only 750 characters to respond to all the ‘essential’ questions, not 750 characters each, is this the case? - For the first question that has been added the requirement is to “provide an approach, methodology and estimated plan with risks/dependencies”. How would you like us to do that? It won't be possible for us to fit it into the 750 character requirement – could we link to another document? Feel free to attach up to 1 page of supporting information (for each answer). Last Updated: 18 September 2023, 10:51 5. We have noticed a possible duplication of questions within the requirements document which we would like some clarification on. Within 'Essential Skills and Experience', we are encouraged to provided examples of our approach, methodology and estimated plan with risks/dependencies. Within the 'Technical Criteria' section, we are requested to also demonstrate risks and dependencies, and offered approaches. Shall we include our answers to both sections, or one only? Kindly answer each question in full, attaching up to 1 page of supporting information (per answer). If you need to duplicate or refer to the same answer, this is fine. Last Updated: 18 September 2023, 10:49 6. Please confirm: 1. You require one file back: Attachment 3. 2. There are just 2 additional questions - Essential, 8 (pricing) and Nice to have, 4. 3. You would like us to estimate pricing in advance of working up a detailed proposal for stage 2 if we are shortlisted? 4. There are two boxes for 750 character responses - is this in addition to the 100 word responses to each of the criteria? If so, what should the 750 words cover or should our previous answers be rewritten here? 5. In the message above, you have asked us to respond to 'technical fit criteria', and 'cultural fit criteria'. I can't see these criteria in the form, please clarify if these are elsewhere or if this is a mistake? Please answer all the questions from the bid pack within the word / character limits permitted by this framework. Also, feel free to attach up to 1 page in your response (for each question and in any format). Last Updated: 18 September 2023, 10:45 7. Just wanted to make sure for this re-submission, you only added 2 questions to response? one is about pricing and the other one about cultural fit. Please confirm if that's correct. Correct. Please answer all questions from the bid pack to ensure a fully complete bid. Last Updated: 18 September 2023, 10:40 8. Can I clarify the new revised stage 1 questions under 'Essential skills and experience' please? Q1 now includes "Please provide your approach, methodology and estimated plan with risks/dependencies.", on top of experience delivering discovery projects (which we've already answered). We don't believe it's possible to answer all these aspects within a 750 character limit for this question. What is the reason behind adding this detail which would normally be part of a full stage 2 proposal? Q8 asks for pricing model, which again would normally be required in stage 2. Why is this being added in stage 1 please? Feel free to attach up to 1 page of supporting information (per answer). Please note, this is not expected. Regarding why these essential questions Q1 and Q8 have been asked: This is to help us shortlist suppliers adequately. Last Updated: 18 September 2023, 10:39 9. Please can you confirm that the approach, methodology and estimated plan with risk /dependencies requested is with respect to discovery projects already delivered rather than the scope of this discovery? 2. Please could you provide a worked example of the pricing scoring methodology? 3. Please could you provide more information on why you were unable to appoint based on the previous ITT submission? 1. We are looking for the approach, methodology and associated risks for this discovery project. 2. Please see pricing formula in the bid pack 3. We re-run the project so that we could clarify the requirements internally and obtain full responses from suppliers Last Updated: 18 September 2023, 10:35 10. Could you clarify as to whether the additional essential criteria to provide ‘Experience of successfully delivering discovery projects. Please provide your approach, methodology and estimated plan with risks/dependencies.’ is to be done in the available character count of 750? Or, do you want this as further supporting detail? If the latter what is the format restrictions for this? Could you also clarify that for all of the remaining criteria asked we only are required to respond within the 750 character count restriction? Feel free to attach up to 1 page of supporting information (any format). Please note, this is not expected. Last Updated: 18 September 2023, 10:31 11. Please could you advise how suppliers are expected to respond to essential criteria 1 and 8 within the character limit? These are not standard questions/criteria at this stage (750 characters requiring examples of previous work) Feel free to attach up to 1 page of supporting information, for each answer. Please note, this is not expected. Last Updated: 18 September 2023, 10:29 12. Do you want us to give an example of successful delivery of a previous Discovery and give details of our proposed approach for this opportunity? It would be very difficult to achieve this within the 750 character limit, especially the details requested for the approach. Feel free to attach up to 1 page of supporting information. Please note, this is not expected. Last Updated: 18 September 2023, 10:27 13. Hi team, you mentioned in your previous message that our response should include, "all 'essential', 'nice to have', 'technical fit criteria', 'cultural fit criteria' and 'pricing' questions." but in the 'Statement of requirements' file it's mentioned, "Buyers will use the essential and nice-to-have skills and experience to shortlist suppliers using their responses against each of the criteria.". We wanted to clarify which it is? As the we understand the normal process for the first round just includes 'essential' and 'nice to have' criteria. Please respond to all 'essential' and 'nice to have' questions. That will fulfil this stage of the tender exercise. Last Updated: 18 September 2023, 10:18 14. In the updated response document it says that we have only 750 characters to respond to all the ‘essential’ questions, not 750 characters each, is this the case? 750 characters are allowed to answer each question. Last Updated: 18 September 2023, 10:16 15. Has there been an incumbent supplier that has provided a similar service in the past 6 months? There is no incumbent supplier Last Updated: 18 September 2023, 10:16 16. 1. Can the Council clarify how this tender differs from itt_37292 Unpaid Carers Discovery Project commissioned in August? 2. Can the council extend the submission date from 20 September to allow bidders more than seven full working days to respond? 1. This is the same tender, however we have re-run the tender to allow suppliers to respond to all parts of the requirements. 2. Due to tight timelines we are unable to extend this tender any further. Last Updated: 18 September 2023, 10:14