Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Details
- Value
- EUR 1,200,000
- Topic
- Telephone network equipment
- Published
- 13 September 2023
- Submission
- 25 October 2023
- Source
- ie:e_tenders
Tender description
The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.
Timeline
- Completed: Tender published13 September 2023Current notice
- Completed: Submission date25 October 2023
About the buyer
Citizens Information Board is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32429000 · Telephone network equipment
- 32500000 · Telecommunications equipment and supplies
- 48510000 · Communication software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@citizens-information-board.gov |
9 similar open tenders
See more open tenders related to Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres.
- Open tender
Omega DPS
- Open tender
Wide area network services
Related topics
Topics related to Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres, ranked by notice volume.
- 398£39.3bn
- 2,512£49.7bn
- 687£124.6bn
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
