Supply of Electric Vehicle: Charger and Infrastructure Operating Systems (Back Office)

Tender description

The Scottish Ambulance Service is fully committed to embracing the Scottish Government direction that they will “Take the lead in promoting the use of ultra-low emission vehicles (ULEVs) and phase out the need for new petrol and diesel cars and vans by 2032.” In support of this strategy, Transport Scotland have published Switched on Scotland: A roadmap to widespread adoption of plug-in vehicles offering practical assistance in delivering the strategy and in turn the wider benefits. To support the increasing numbers of electric vehicles that the Scottish Ambulance are introducing into their fleet, the Service continues to procure the supply and installation of a number of electric vehicle chargers at locations across Scotland. The type and number of installations at each site will be tailored to the requirements of the vehicles based or attending that site. We are looking for a back-office solution to manage our electric vehicle charging infrastructure to allow control, visibility and development of the back office solution. The Scottish Ambulance Service are identifying the charging installation requirements to support the operation of 1,500 fully electric or plug-in vehicles at approximately 150 locations. The Back-office system will be essential to manage the operation of EV chargers at all locations. It is likely that there will be between 600 and 800 EV chargers operated directly by the Scottish Ambulance Service and a requirement to access partner agencies and commercially operated facilities. The Back Office must have the functionality to: Activate and control the access to all electric vehicle chargers registered with the back office *Provide a hierarchy for access ‘cards’ *Provide a booking diary for all electric vehicle chargers, configurable by Scottish Ambulance Service to restrict access key/time/duration *Provide a ‘cost/billing’ functionality at rates aligned to the ‘card’, configurable by Scottish Ambulance Service *Charger status - test functionality (60s interval) *Recurring status test failure (5 attempts) - automated fault escalation process *Provide a defect reporting system with dedicated 24/7 helpline with the number visible on the units for users *System to be able to queue vehicle charging in priority order *System to hold driver card information, including cost centre, email address & mobile phone number *Message and email function to notify user when charging is complete or issue with charging *Automated API data connection to Tranman (and subsequent Fleet Management System) *Provision of a User ‘app’ – providing; -EV mapping (showing type availability/fault status) -Route planning option (by SAS / Blue light / commercial) -Booking functionality -SAS configurable data input -Notification of charge completion to SAS defined 80%