Service Desk Provision
Details
- Supplier(s)
- LITTLE FISH (UK) LIMITED
- Value
- GBP 1,002,481
- Duration
- 4 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 21 August 2023
- Source
- uk:contracts_finder
Tender description
The supplier will provide a 24/7 service desk provision. This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests. Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.
Timeline
- Completed: Award date14 June 2023
- Completed: Award published21 August 2023Current notice
- Next: Contract expiry date13 June 2027in 10 months
About the buyer
Pension Protection Fund is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
- 72610000 · Computer support services
- 72611000 · Technical computer support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@pension-protection-fund.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@pension-protection-fund.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@pension-protection-fund.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@pension-protection-fund.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@pension-protection-fund.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@pension-protection-fund.gov |
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