Expired contract

Revenues and Benefits Telephone Information Service

Details

Buyer: Guildford Borough Council
Supplier(s): INFORM COMMUNICATIONS LTD
Value: GBP 26,401
Duration: 3 years
Topic: Telephone-answering services
Published: 9 August 2023
Source: uk:contracts_finder

Tender description

24/7/365 specialist IVR (interactive voice response) information service to provide bespoke information about Council Tax, Business Rates and Benefits with access to agents at points defined by us. The aim of the service is to encourage customers to self-serve where possible, and to supply information outside of office hours.

Timeline

Completed: Award date14 June 2023
Completed: Award published9 August 2023
Current notice
Completed: Contract expiry date13 June 2026

About the buyer

Guildford Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79510000 · Telephone-answering services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@guildford-borough-council.gov
Commercial Director	+44 •••• ••••••	••••••••@guildford-borough-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@guildford-borough-council.gov
Category Lead	+44 •••• ••••••	••••••••@guildford-borough-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@guildford-borough-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@guildford-borough-council.gov