Electronic Call Monitoring System (ECMS) for Care and Support at Home

Tender description

Inverclyde Council are seeking to appoint a provider for the requirement of an Electronic Call Monitoring System (ECMS) for Care and Support at Home. Inverclyde Council require an ECMS to manage the delivery of the Care and Support at Home service, with a range of easy-to-use, mix-and-match solutions including: - Real-time care monitoring. - Mobile monitoring (via a mobile App). - Scheduling of visits, allowing the Council to maximise the usage of available resources. - Invoice & payroll / financial management. - Provision of detailed, person/carer, provider or Team specific reporting using a business intelligence reporting functionality. - The system should be able to accept unlimited Service user details. - The system should be available for up to 600 in field Carers who have access on a mobile phone to system visit information. - The system should have the ability for up to 40 user licenses having scheduling and Monitoring access at any given time, and licenses should be concurrent.