Expired contract

Cloud-hosted Telephony System

Details

Buyer: Sheffield City Council
Supplier(s): CONTENT GURU LIMITED
Value: GBP 1,791,660
Duration: 3 years
Topic: Communication software package
Published: 9 August 2023
Source: uk:contracts_finder

Tender description

Cloud-hosted Software as a Service (SaaS), Telephony platform specifically supporting the following: • Contact Centre Telephone calls • Call Recording • Telephone statistical reports • Call Routing • Natural language processing • Telephone based self-service • Web Chat • Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally. The decision taken to award this contract was made on 31 July 2023. The contract award was made using G-Cloud 13 Key Criteria Search. The search resulted in a single supplier.

Timeline

Completed: Award date1 August 2023
Completed: Award published9 August 2023
Current notice
Completed: Contract expiry date31 July 2026

About the buyer

Sheffield City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48510000 · Communication software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@sheffield-city-council.gov
Commercial Director	+44 •••• ••••••	••••••••@sheffield-city-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@sheffield-city-council.gov
Category Lead	+44 •••• ••••••	••••••••@sheffield-city-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@sheffield-city-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@sheffield-city-council.gov