Closed tender

Out of Hours Call Handling Service (2023)

Details

Value
£740,000
Topic
Customer services
Published
3 August 2023
Submission
6 September 2023

Tender description

The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer. Managing telephone calls from callers outside of the Councils operating hours in addition to possible emergency response.

Timeline

  1. Completed: Tender published3 August 2023
    Current notice
  2. Completed: Submission date6 September 2023

About the buyer

London Borough of Hackney is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79342300 · Customer services
  • 79342320 · Customer-care services
  • 79500000 · Office-support services

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Decision makers

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