Southwark Works Network Coordination Service

Tender description

Southwark Works is the Authority’s longstanding employment support programme and the Authority's key channel to deliver the thriving and inclusive economy employment ambitions. The Network Coordinator will manage the Authority's network of specialist employment support providers, including assessment of customers and referral to Southwark Works providers and/or external support, operation of a hub office for customers; customer record management to track progress and outcomes, organising joint network activity (such as job fairs) and managing the Southwark Works website and social media. Lot 1: The Southwark Works Network Coordinator will be responsible for delivering the following outcomes: i. A well-managed hub office (currently 376 Walworth Road) that is inclusive and welcoming to both Southwark residents and providers commissioned to deliver the Southwark Works service ii. Comprehensive and targeted outreach and engagement that promotes access for Southwark residents who are unemployed or who wish to progress from low paid / insecure work receiving support through the Southwark Works service iii. Clear client journeys and access to a network of employment support providers that best meet their needs iv. Supporting the network to access or provide comprehensive wraparound support for clients with the most complex barriers v. Quality assurance of the service, ensuring that all clients receive a consistently high standard of service from all providers across the network vi. Capacity building the Southwark Works network of providers vii. Oversight of client management information and systems training for Southwark Works providers that leads to robust data on the outcomes achieved across the Southwark Works service viii. Oversight of progress measures and outcomes for clients ix. Access to basic skills training x. Promotion of good work and the London Living Wage throughout the network xi. Promotion of Southwark Works as a gateway into jobs and apprenticeship opportunities xii. Ensuring effective collaboration across the network and with the Employer Relationship Management service, enabling Southwark Works as a whole to achieve the best outcomes for clients xiii. Management of the Southwark Works website, social media and wider brand and marketing strategy