Provision of Multi Occupancy Accessible Transport Services

Tender description

The services are required to commence from 1 October 2023. The services are: Provision of driver plus vehicle for an 8 hour shift, on a range of shifts including early and late on Monday to Sunday. The contracts for these services will be for 5 years with a TfL option to extend to 7 years. Ad hoc provision of additional driver and vehicle to respond flexibly to variations in DaR's service demand and/or deployment of its own drivers and vehicles. For the above services, vehicles and drivers contracted to DaR will operate exclusively on DaR activities during the contracted hours. It will not be permitted for the Service Provider to undertake work or carry passengers for other service commissioners whilst the vehicles are contracted to DaR. The Service Provider will charge the authority at an inclusive day/hour rate for the driver and vehicle services. Fixed Charges will apply to all shift volumes as initially bid and agreed in the contract against the minimum shift availability volumes whether increased, decreased or stopped. TfL reserves the right to change shift volumes at will, acting reasonably and providing notice in accordance with the contract. Our key objectives for MOAT operations over the next seven years are: 1. Excellent safety and safeguarding procedures 2. High levels of customer satisfaction 3. High levels of reliability 4. A focus on lowering the cost of trip delivery To be able to participate in the tender, suppliers must be registered on TfL's SAP Ariba system. Details are provided in this notice. Lot 1: MOAT 3 Lot a The Service Provider will charge the authority at an inclusive day/hour rate for the driver and vehicle services. Fixed Charges will apply to all shift volumes as initially bid and agreed in the contract against the minimum shift availability volumes whether increased, decreased or stopped. TfL reserves the right to change shift volumes at will, acting reasonably and providing notice in accordance with the contract. Our key objectives for MOAT operations over the next seven years are: 1. Excellent safety and safeguarding procedures 2. High levels of customer satisfaction 3. High levels of reliability 4. A focus on lowering the cost of trip delivery Lot 2: MOAT 3 Lot b The Service Provider will charge the authority at an inclusive day/hour rate for the driver and vehicle services. Fixed Charges will apply to all shift volumes as initially bid and agreed in the contract against the minimum shift availability volumes whether increased, decreased or stopped. TfL reserves the right to change shift volumes at will, acting reasonably and providing notice in accordance with the contract. Our key objectives for MOAT operations over the next seven years are: 1. Excellent safety and safeguarding procedures 2. High levels of customer satisfaction 3. High levels of reliability 4. A focus on lowering the cost of trip delivery Lot 3: MOAT 3 Lot c The Service Provider will charge the authority at an inclusive day/hour rate for the driver and vehicle services. Fixed Charges will apply to all shift volumes as initially bid and agreed in the contract against the minimum shift availability volumes whether increased, decreased or stopped. TfL reserves the right to change shift volumes at will, acting reasonably and providing notice in accordance with the contract. Our key objectives for MOAT operations over the next seven years are: 1. Excellent safety and safeguarding procedures 2. High levels of customer satisfaction 3. High levels of reliability 4. A focus on lowering the cost of trip delivery Lot 4: MOAT 3 Lot d The Service Provider will charge the authority at an inclusive day/hour rate for the driver and vehicle services. Fixed Charges will apply to all shift volumes as initially bid and agreed in the contract against the minimum shift availability volumes whether increased, decreased or stopped. TfL reserves the right to change shift volumes at will, acting reasonably and providing notice in accordance with the contract. Our key objectives for MOAT operations over the next seven years are: 1. Excellent safety and safeguarding procedures 2. High levels of customer satisfaction 3. High levels of reliability 4. A focus on lowering the cost of trip delivery Lot 5: MOAT 3 Lot e The Service Provider will charge the authority at an inclusive day/hour rate for the driver and vehicle services. Fixed Charges will apply to all shift volumes as initially bid and agreed in the contract against the minimum shift availability volumes whether increased, decreased or stopped. TfL reserves the right to change shift volumes at will, acting reasonably and providing notice in accordance with the contract. Our key objectives for MOAT operations over the next seven years are: 1. Excellent safety and safeguarding procedures 2. High levels of customer satisfaction 3. High levels of reliability 4. A focus on lowering the cost of trip delivery Lot 6: MOAT 3 Lot f The Service Provider will charge the authority at an inclusive day/hour rate for the driver and vehicle services. Fixed Charges will apply to all shift volumes as initially bid and agreed in the contract against the minimum shift availability volumes whether increased, decreased or stopped. TfL reserves the right to change shift volumes at will, acting reasonably and providing notice in accordance with the contract. Our key objectives for MOAT operations over the next seven years are: 1. Excellent safety and safeguarding procedures 2. High levels of customer satisfaction 3. High levels of reliability 4. A focus on lowering the cost of trip delivery Lot 7: MOAT 3 Lot g The Service Provider will charge the authority at an inclusive day/hour rate for the driver and vehicle services. Fixed Charges will apply to all shift volumes as initially bid and agreed in the contract against the minimum shift availability volumes whether increased, decreased or stopped. TfL reserves the right to change shift volumes at will, acting reasonably and providing notice in accordance with the contract. Our key objectives for MOAT operations over the next seven years are: 1. Excellent safety and safeguarding procedures 2. High levels of customer satisfaction 3. High levels of reliability 4. A focus on lowering the cost of trip delivery Lot 8: MOAT 3 Lot h The Service Provider will charge the authority at an inclusive day/hour rate for the driver and vehicle services. Fixed Charges will apply to all shift volumes as initially bid and agreed in the contract against the minimum shift availability volumes whether increased, decreased or stopped. TfL reserves the right to change shift volumes at will, acting reasonably and providing notice in accordance with the contract. Our key objectives for MOAT operations over the next seven years are: 1. Excellent safety and safeguarding procedures 2. High levels of customer satisfaction 3. High levels of reliability 4. A focus on lowering the cost of trip delivery Lot 9: MOAT 3 Lot i The Service Provider will charge the authority at an inclusive day/hour rate for the driver and vehicle services. Fixed Charges will apply to all shift volumes as initially bid and agreed in the contract against the minimum shift availability volumes whether increased, decreased or stopped. TfL reserves the right to change shift volumes at will, acting reasonably and providing notice in accordance with the contract. Our key objectives for MOAT operations over the next seven years are: 1. Excellent safety and safeguarding procedures 2. High levels of customer satisfaction 3. High levels of reliability 4. A focus on lowering the cost of trip delivery Lot 10: MOAT 3 Lot j The Service Provider will charge the authority at an inclusive day/hour rate for the driver and vehicle services. Fixed Charges will apply to all shift volumes as initially bid and agreed in the contract against the minimum shift availability volumes whether increased, decreased or stopped. TfL reserves the right to change shift volumes at will, acting reasonably and providing notice in accordance with the contract. Our key objectives for MOAT operations over the next seven years are: 1. Excellent safety and safeguarding procedures 2. High levels of customer satisfaction 3. High levels of reliability 4. A focus on lowering the cost of trip delivery