Closed tender

Contact Centre as a Service

Details

Buyer
Norfolk County Council
Value
GBP 750,000
Topic
Radio, television, communication, telecommunication and related equipment
Published
10 July 2023
Submission
11 August 2023
Source
uk:find_a_tender

Tender description

Norfolk County Council wishes to procure a new contact centre as a service. Norfolk County Council currently has a managed contact centre service, which is used by six service areas. Norfolk County Council IT have full admin rights to the system, which we wish to retain for our replacement system. The current contract ends on 31st March 2024. The primary drivers are: to improve security, resilience, user experience and flexibility to enable increased use of cloud services. The contract also includes services for the migration from the current legacy system. Lot 1: Norfolk County Council wishes to procure a new contact centre as a service. Norfolk County Council currently has a managed contact centre service, which is used by six service areas. Norfolk County Council IT have full admin rights to the system, which we wish to retain for our replacement system. The current contract ends on 31st March 2024. The primary drivers are: to improve security, resilience, user experience and flexibility to enable increased use of cloud services. The contract also includes services for the migration from the current legacy system.The estimate value included in this notice does not include VAT.The contract length is 5 years as the initial term with the right to extend by a period or periods of up to 3 years.

Timeline

  1. Tender published10 July 2023
    Current notice
  2. Submission date11 August 2023

About the buyer

Norfolk County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 32000000 · Radio, television, communication, telecommunication and related equipment
  • 48000000 · Software package and information systems
  • 72000000 · IT services: consulting, software development, Internet and support

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