Provision of Support Desk, Training and Out of Hours Triage for ResilienceDirect
Details
- Supplier(s)
- RESILIENCE PLANNING SERVICES LTD
- Value
- £1,000,500
- Duration
- 2 years
- Topic
- Helpdesk and support services
- Published
- 6 July 2023
- Source
- uk:contracts_finder
Tender description
The ResilienceDirect™ team (RD), are seeking a provider for the provision of a dedicated Support Desk, Training and Out of Hours Triage. ResilienceDirect™ is the UK's free-to-use,secure web based service for all Category 1 & 2 responders, government departments and other key organisations in the UK resilience community to share information during emergency responses, planning and exercises. The service has in excess of 105,000 registered users and comprises of a number of applications.
Timeline
- Completed: Award date30 June 2023
- Completed: Award published6 July 2023Current notice
- Completed: Contract expiry date29 June 2025
About the buyer
The Government Commercial Agency (CCS) is the UK's central buying body, renamed from the Crown Commercial Service in April 2026. As CCS, it ran national buying agreements for public and non-profit bodies across the UK. Government departments and local authorities drew on it as a shared procurement route. Buyers reached suppliers through frameworks, dynamic purchasing systems, dynamic markets and catalogues. Suppliers paid a commission on sales rather than a fee to join.
Over the past 5 years, most of CCS's contract awards have been in business services, IT services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@crown-commercial-service.gov |
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