Expired contract

Provision of Market Research Training

Details

Value
£59,014
Duration
1 year
Topic
Training services
Published
20 June 2023

Tender description

The DVLA UX, Research and Design Unit is an in-house team that carries out qualitative and quantitative research as well as a range of other techniques such as usability testing and analytics with DVLA customers. As part of the continues development of the DVLA UX, Research and Design team, the Operations and Customer Service Director has asked us to achieve accreditation as a provider of market research services. In order to achieve accredited status, we would like training that would allow staff to achieve qualifications in market research and analytics.

Timeline

  1. Completed: Award published20 June 2023
    Current notice
  2. Completed: Award date1 July 2023
  3. Completed: Contract expiry date30 June 2024

About the buyer

The Driver and Vehicle Licensing Agency runs driver and vehicle registration services, and buys as a central government agency through a virtual procurement team shared across the Department for Transport family. Much of its buying follows Cabinet Office guidance and pan-government arrangements for office solutions, temporary staff, travel and uniforms. Strategic contracts cover categories such as ICT, telephony, estates, print and mail, and enforcement work like wheel-clamping.

Over the past 5 years, most of Driver and Vehicle Licensing Agency's contract awards have been in IT services, software and information systems and business services.

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