Expired contract

GB-London: CON-22-244 Calabrio Service

Details

Buyer: Financial Conduct Authority
Supplier(s): Cirrus Response Ltd
Value: GBP 85,680
Duration: 1 year
Topic: Scheduling and productivity software package
Published: 21 June 2023
Source: uk:contracts_finder

Tender description

This service is for the FCA Contact Centre and the platform allows the efficient scheduling and planning of the Contact Centre workforce to meet demand, based on the incoming contact volume from consumers and firms. (initial purchase plus PAYG licenses). 2nd line support. Additional information: Awarded via G-Cloud 13

Timeline

Completed: Award published21 June 2023
Current notice
Completed: Award date1 August 2023
Completed: Contract expiry date31 July 2024

About the buyer

Financial Conduct Authority is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48330000 · Scheduling and productivity software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@financial-conduct-authority.gov
Commercial Director	+44 •••• ••••••	••••••••@financial-conduct-authority.gov
Procurement Manager	+44 •••• ••••••	••••••••@financial-conduct-authority.gov
Category Lead	+44 •••• ••••••	••••••••@financial-conduct-authority.gov
Senior Buyer	+44 •••• ••••••	••••••••@financial-conduct-authority.gov
Contracts Manager	+44 •••• ••••••	••••••••@financial-conduct-authority.gov