Delivery of software solutions, implementation services and support services required to replace Energia Group Customer Apps (Android and iOS)

Tender description

The Project Information Memorandum (PIM) has been prepared by Energia Group as a briefing note for potential bidders interested in delivering software solutions, implementation services and support services required to replace the following Energia Group Customer Apps (Android and iOS); Energy Online - Power NI; Energy Online - Energia; and Power NI Keypad+. Energia has established a 'Digital Engine', as an internal programme for the delivery of these mobile applications and will work closely with the chosen Supplier from this procurement to supply software solutions, implementation services and support services as part of that programme. The chosen Supplier must be flexible in the provision of the software solutions, implementation services and support services and be willing to cooperate fully with the Energia Group and other relevant parties involved in the Digital Engine to ensure the successful delivery of the project in line with the overall requirements. Lot 1: The Energia Group is seeking to replace the existing 'web wrapped' Power NI and Energia apps with new modern mobile apps for iOS and Android leveraging the Microsoft Azure platform to deliver the mobile apps API back end. These new apps shall maintain all existing functionality and seek to make functional improvements and enhancements. The scope of this procurement is to deliver the following services: • Development of a Power NI mobile Customer App, that incorporates existing Keypad+ app functionality and be available for download by both iOS and Android users on the App and Google Play Stores; • Development of an Energia mobile Customer App that will be available for download by both iOS and Android users on the App and Google Play Stores; • Implementation of Azure DevOps Pipelines for applications code build, deployment and distribution to the Apple and Google Play stores; • Implementation of a test automation pack to quality assure the above Customer Apps; • Integration with Customer Identity & Access Management including, but not limited to, sign up, sign in, forgot password and forgot username; and • Level 2 and Level 3 Support and Change services for the above Customer Apps for three years (with two optional extension periods of twelve months to be exercised at Energia Group's discretion). The catalogue of back end APIs to serve data to the Customer Apps is being delivered by Energia via their Digital Engine. Additional information: The budget is estimated to be between £3,000,000 and £6,000,000 depending on if the optional extension periods are availed of.