Victim Referral and Support Service

Tender description

Police and Crime Commissioners (PCCs) are responsible for delivering an effective and efficient Police Force in their area and reducing crime. They have several statutory responsibilities including ensuring that victims have a voice and bringing together partners including Community Safety Partnerships (CSPs) and criminal justice partners to achieve the shared objectives of tackling crime and disorder and supporting victims. In addition, (PCCs) have a statutory responsibility for commissioning support services for victims of crime, regardless of whether that crime has been reported to the Police. These services should include but not be limited to, • A referral and support service for all victims of crime. • Therapeutic services. • Helpline or live chat support. • Tailored or specialist support for specific groups, needs or risks. Lot 1: Lot 1 – Kent Victims’ Advocacy and Support Service Lot 1 – Kent Victims’ Advocacy & Support Service This service must provide a needs and risk led approach, which has a strong evidence base that is also trauma informed. The service should be available to all victims of recorded crime who are resident in Kent, including children and young people regardless of when the crime took place or if it has been reported to the Police. If reported to the Police support must be available at all stages of the criminal justice process and beyond. If not reported to the Police, the service must be accessible and available at the point the victim wishes to seek support. Lot 1 contract length: 4 years with an option to extend by a further 3 periods of 12 months. Estimated Contract Value per annum: £1,000,000 Lot 2: Lot 2 – Essex Victim Referral and Support Service The primary aim of this service is to ensure that people are supported to cope and recover after being victims of crime and to increase levels of victim satisfaction and public confidence in the police and criminal justice system. It is also expected to support the PFCC to deliver against the priorities above, specifically promoting restorative justice, ensuring compliance with the victims’ code, encouraging reporting, providing tailored support to victims, and referring victims to specialist services. Lot 2 contract length: 3 years with an option to extend by a further 3 periods of 12 months.