Sunderland City Council - Multi-device communications app ITT

Tender description

On behalf of Sunderland City Council, Knight Frank Promise is looking to appoint a service provider to deliver and maintain a multi-device platform that connects multiple building users & visitors through an app. Sunderland City Council currently requires this app to be implemented across two locations City Hall and The Beam, however, there may be future requirements to extend the requirements across other Riverside Sunderland locations. Sunderland City Council has appointed our client Knight Frank Promise who is a leading provider of real estate consultancy services. Its principal activities include advising owners, investors, users, and developers of commercial and residential real estate on achieving maximum value from their properties as effective workspaces, homes, or investments. Lot 1: General requirements: • App to be Riverside Sunderland branded with segmentation for different buildings and tenants. • Option to deliver targeted, tailored content, which is relevant to different audiences and measure engagement. • A building information forming repository for all information such as fire manuals and handbooks etc. • Admin dashboard accessible via mobile phone and desktop that provides a full database of the building tenants and platform users with the ability to provide different levels of admin rights through a password-protected login and assistance with staff training. • Data and analytics platform allowing all stakeholders to access anonymised and aggregated data in real-time. Please state where the data would be sourced from and how it would be input. • The property management team and occupiers are to be able to organise, manage and book any type of space within the site such as: o Meeting rooms bookings which are currently managed through Outlook and the ROOMZ booking system o Event Space o Wellness Room • Bookings are to be configured either complementary or via credit system and/or on a chargeable basis. • Event management function to replace Eventbrite. • Access Control - In-app access pass to link with Gallagher Door Access System on the Sunderland Council Network • Visitor booking for the management team and occupiers. • Helpdesk to manage maintenance requests via a simple platform and for the work requests to be tracked in real-time. • Ability to carry out surveys and polls of app users with competition and incentives • Send push notifications regarding building updates such as maintenance work, development activity with the Riverside Sunderland masterplan, or food vendors outside • . • Moderated Forums for like-minded people e.g., Book Club and Bicycle User Group. • Integration with other useful websites such as real-time bus information. Ongoing support requirement: • Weekly information feeds • Activation content • Polls and Surveys • Customer engagement & events calendar Specific requirements The multi-devise app is to be also used to further drive the sustainability campaigns across the property and connect the occupiers with Riverside Sunderland initiatives to achieve net zero carbon emissions. Currently, the communications application is required to cover two sites Sunderland City Hall & The Beam, but there may be a possible extension to offices, retailers, and residential sites, this will be confirmed at a later date. Supplier to have ISO27001. The app requires Integration with: • Gallagher access card system • R00MZ booking system. • eLogbook's Further support information: Other buildings may come onboard, there are also residential elements, and a few different access points are required - further segmentation. It is very important for the supplier to be able to demonstrate relevant experience, liability, ongoing support with initial implementation, and the duration of the contract, to be able to provide strong evidence of staff training. This multi-device app must be able to take away some of the admin tasks. Additional information: Weight & Scores • Commercials - 30% • Capabilities - 20% • Implementation - 20% • Ongoing account support and product development -20% • Innovation - 10%