Server Cloud Enrolment (SCE)

Tender description

Awarded using Ofwat's Standard Terms and Conditions for Goods and Services. Requirements: - Core Infrastructure Server Suite Data Centre Core All Language Subscription - 2 Core Licence - Licence x 108 x 2 Licensing support 1. Helpdesk The Supplier will provide full licencing support via a helpdesk with the following functions to at least the following SLA for the duration of the 3-year contract: • Telephone licencing support, 9 - 5 during standard working days (Monday - Friday excluding Bank Holidays) • Email / portal licencing, 9 - 5 during standard working days (Monday - Friday excluding Bank Holidays) • First response to queries by either communication method within 2 working hours 2. Licence optimisation We require a partner who will assist us in understanding our licence requirements, who pro-actively reviews our estate and who will advise of changes required. This is to make sure that we have the correct type and number of licences, ensuring value for money, optimal efficiency and, possibly, cost savings. This will require at least the piece of work below annually: • Annual 'True Up'. The partner, within 1 month prior to the annual contact anniversary, will review the estate with a view to purchasing the correct type and number of licences for the following contract year. This activity will take place annually in April / May. Management information on support usage on a quarterly basis. (Number of service, calls, resolution time, changes in licencing). Additional Work There will be work subsequent to the Licencing Support and Software Asset Management undertakings stated above. We do not know how many additional days will be required so request that potential suppliers provide a Time & Materials rate card of prices against the various disciplines for all subsequent work and that these prices are fixed for the 3-year period of the contract. As we cannot commit to volumes, these prices will not be marked. However, they will be a condition of tender and all stated prices will need to be honoured for the duration of the contract.