British Sign Language (BSL) Based Video Relay Service Scotland

Tender description

The Scottish Government is seeking to establish market interest in the provision of a BSL/English Video Relay Service which enables BSL users to make short video calls using a BSL/English interpreter. Information is now requested from industry to shape the contract specification. The Scottish Government is seeking to establish market interest in the provision of a BSL/English Video Relay Service which enables BSL users to make short video calls using a BSL/English interpreter. Information is now requested from industry to shape the contract specification. The existing service, Contact Scotland BSL, has been in operation since 2016 and has been expanded to provide a 24 hour a day, 365 days a year service. BSL users are able to call any public service, third sector organisation, private service or friends and family and can also receive calls. The service also handles calls using a Braille display for deafblind people. It should be noted it is not a video remote interpreting service, nor an emergency service. The current contract will expire March 2024. Interested organisations are requested to register their interest by reviewing and completing the attached Microsoft Form Request for Information. Depending on the level of interest generated by this Prior Information Notice, the Scottish Government reserves the right to host a Suppliers’ Day.