Closed tender

Supply of an Enterprise Voice and Customer Contact Centre Solution

Details

Buyer
Worthing Homes Ltd
Value
GBP 300,000
Topic
Telecommunications system
Published
11 January 2023
Submission
10 February 2023
Source
uk:find_a_tender

Tender description

Supply, implementation and support of a hosted enterprise voice and customer contact management solution. Lot 1: Supply and implementation of services / capabilities covering our enterprise voice and customer contact management, for example; o Dial-plan management for 100 users of standard telephony services o ‘Work Anywhere’ o Voicemail o DDI call routing including interfacing with our SIP services o IVR for main number and contact centre o Call handling / routing o Task management o Call recording, including PCI / DSS o Integration with Civica Cx (Housing Management System) and Microsoft O365 o Service reporting o AI capabilities, for example ‘virtual’ agents o Omni-channel management Additional information: See ITT Documentation Lot 1: Supply and implementation of services / capabilities covering our enterprise voice and customer contact management, for example; o Dial-plan management for 100 users of standard telephony services o ‘Work Anywhere’ o Voicemail o DDI call routing including interfacing with our SIP services o IVR for main number and contact centre o Call handling / routing o Task management o Call recording, including PCI / DSS o Integration with Civica Cx (Housing Management System) and Microsoft O365 o Service reporting o AI capabilities, for example ‘virtual’ agents o Omni-channel management Additional information: See ITT Documentation

Timeline

  1. Tender published11 January 2023
    Current notice
  2. Submission date10 February 2023

About the buyer

Worthing Homes Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 32524000 · Telecommunications system

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