EPP0053 Digital Solutions and Associated Services National Framework Agreement

Tender description

BDC has published a notice in FTS inviting companies to express an interest in a National Framework Agreement available to all UK Public Sector Bodies (from here onwards referred to as Customers) for the provision of Digital Solutions and Associated Services, including but not limited to website software solutions, ongoing support and maintenance, bespoke development and professional services to enhance the digital presence of organisations. The national framework agreement will consist of 3 Lots/Sub-lots. In conjunction with the framework ITT, Braintree District Council is issuing and Invitation to Participate in a mini-competition for the call-off of BDC requirements (under Lot 3), which will be open to Framework shortlisted Tenderers only. Lot 1a: Lot 1 Software Solutions Sub-Lot 1a – Full digital service solution (Automatic Entry for Tenderers awarded a place in both Lots 1b AND 1c) This Sub-Lot provides a full digital service solution that enables customers to transform their operations and customer experiences using digital technologies. This is an automatic entry Lot which will comprise the winning suppliers from both Sub-Lots 1b and 1c. This Lot is suitable for Customers who have considered current and future requirements for a specific call-off contract and have established their needs would be better covered by the scope of both Sub-Lots 1b and 1c Additional information: This is an automatic entry Lot which will comprise the winning suppliers from both Sub-Lots 1b and 1c. Lot 1b: Lot 1 Software solutions, Sub-Lot 1b – Website and online form solution This Sub-Lot provides a website solution that enables customers to create, manage, and publish digital content to a website. This solution can help customers improve their online presence, reach a wider audience, increase revenue and improve efficiency. This Lot would be more suited to Customers who are looking to promote products or services, share news or advertise events and more. Lot 1c: Lot 1 – Software Solutions, Sub-Lot 1c – Case management solution/Customer Relationship Management System (CRM) This Sub-Lot provides Case Management Solution/Customer Relationship Management (CRM) only. CRM solutions enable customers to manage interactions with their customers and potential customers. These solutions can help customers build customer relationships and streamline processes so they can increase sales, improve customer service, and increase profitability. This Lot would be more suited to customers wishing to build customer relationships and access a comprehensive view of all customer data, including personal details, all communication history, and more, in a single location. Lot 2: Lot 2 – Professional services Professional services offered within Lot 2 include but are not limited to: •Consultancy •Website Integrations •Discovery and research •Training •Website development •Maintenance •Implementation •User Acceptance Testing (UAT) | Sandbox •Quality assurance •Data migration •Wireframing These professional services collectively enhance the digital presence of an organisation. Lot 3: Lot 3 - Multidisciplinary This Lot encompasses all services within this framework. This is an automatic entry Lot which will comprise the winning suppliers from both Lots 1a and 2. This Lot is suitable for Customers who have considered current and future requirements for a specific call-off contract and have established their needs would be better covered by the scope of both Lots 1a and 2. Additional information: This is an automatic entry Lot which will comprise the winning suppliers from both Lots 1a and 2.