Expired contract

Audit Provision for the Assistance for Disabled Passengers

Details

Value
GBP 30,000
Duration
3 months
Topic
Auditing services
Published
21 April 2023

Tender description

This is a project to assess how 5 Train Operating Companies (TOCs) manage the provision of assistance for disabled people. There are three principal elements, comprising audits of the following aspects: 1) TOC interaction with use of with the Rail Delivery Group's the Passenger Assist reservation system for booking assistance, including entering information into the RDG system, communication of booking information to station staff, and other TOCs where appropriate. 2) TOC implementation of the handover protocol for communication between departure station and destination station. 3) The overall management system used by TOCs, including monitoring wand assurance processes that TOCs have in place for how they provide passenger assistance.

Timeline

  1. Completed: Award date1 April 2023
  2. Completed: Award published21 April 2023
    Current notice
  3. Completed: Contract expiry date30 June 2023

About the buyer

Office of Rail and Road is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79212000 · Auditing services
  • 79400000 · Business and management consultancy and related services

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