London Cycle Hire Scheme

Tender description

Transport for London (TfL) is seeking to undertake a procurement of the London Cycle Hire Scheme. The procurement will reaggregate services for bicycle management and supply, revenue collection and civils for an initial term of 5 years from November 2025, with options to extend for a maximum of a further 5 years. The primary focus of this Prior Information Notice is raise industry awareness for a potential future procurement and does not constitute a formal Contract Notice or call for competition. Lot 1: The London Cycle Hire Scheme (known as "Santander Cycles") was established in 2010 and covers 13 London boroughs with 800 docking stations, 21,000 docking points and 12,500 bikes. 500 e-bikes were introduced into the scheme in late 2022, with 2022 being a record year for the scheme with 9.5 million hires. The procurement will provide for the delivery and maintenance of classic bicycles and e-bicycles and associated on-street docking stations to support both vehicle types, including payment functions. The procurement will also include scope for the provision of "Smart" e-bicycles. Providers' ability to undertake asset replacement and refresh will be a key component of the procurement. The contract may include the following areas of scope: • Smart E-Bicycle Supply • Smart Pedal Bicycle Supply • Vehicle Redistribution • Docking Station management • Vehicle Asset Recovery (lost/stolen - GPS tracking) • Vehicle Asset Repairs & Maintenance (including spares) • Vehicle Asset Disposals • Asset Management Systems (Vehicle & Docking) • Customer Account Management • Management Information Systems • Mobile App • Website • Back Office Systems • Links to enable TfL Go Mobility-as-a-Service applications • System Interfaces • Data Management Systems (with the ability to integrate) • Integration with TfL Customer Experience Platforms • Terminal & Docking Point Supply & Installation • Docking Asset Repairs & Maintenance (including spares) • Docking Asset Disposals • On Street Terminals • Payment Gateway • Station implementations • Introduction of percentage in dock charging • Station decommissioning • Civils including cables, power and foundations • Construction Design & Build • Cleaning (routine & reactive) • Operational Premises • E-Scooters • Retrofitting existing vehicles to become "Smart" • Designated (marked bay) geo-fenced parking • Seated E-Scooters • Other Micromobility modes • Multi-modal and multi-operator ticketing integration